- How long will my order take?
- Orders take 1-3 business days to process, and most arrive within 3-10 business days of being placed. Our products ship from partner warehouses in the United States. See the Shipping Policy for details.
- How much is shipping?
- Shipping is free on orders of $50 or more. Below that, the cost is shown at checkout.
- How do I track my order?
- Every order ships with tracking. If you have an account, find it in Order History. Guests can email us with their order number.
- Do you ship outside the United States?
- Not yet. We currently ship to US addresses only.
- Can I change or cancel my order?
- Email us as soon as possible. We send orders out quickly, so we can only change or cancel an order that hasn't been processed yet. After that, you can return it under our Refund & Return Policy.
- What if my item arrives damaged or wrong?
- Email a photo to support@fuzzerypets.com within 30 days of delivery and we'll send a replacement or a full refund.
- Do you charge sales tax?
- We collect Texas sales tax on orders shipped to Texas addresses. The amount is shown at checkout before you pay.
- Is my payment information safe?
- Yes. Card details are handled entirely by Stripe. We never see or store your full card number.
- Do you have a rewards program?
- Yes. When you're signed in to your account, you earn 1 point for every $1 you spend on products (after discounts, not counting tax or shipping). Every 100 points is $5 off a future order: just tick "Use my reward points" at checkout. Points are added once your payment goes through, are taken back if the order is refunded or cancelled, and have no cash value.
- Do I need an account to check out?
- No, guest checkout works fine. An account lets you save addresses, see your order history and tracking in one place, and earn reward points.