Refund & Return Policy

We want you and your pet to be happy with every order. If something isn't right, email us at support@fuzzerypets.com with your order number and we'll sort it out. Please contact us before sending anything back, because returns sent without instructions can't be matched to an order.

Damaged, defective or wrong items

If an item arrives damaged, doesn't work, or isn't what you ordered, tell us within 30 days of delivery and include a photo or short video of the problem. We'll send a replacement or give you a full refund, including shipping, at no cost to you. In most cases you won't need to send the item back.

Changed your mind

You can return most items within 30 days of delivery if they are unused, unwashed, free of pet hair and in their original packaging. Email us first and we'll send you the return address. A few things to know:

• You pay for return shipping, and we recommend a tracked service.
• Original shipping charges are not refunded.
• Items that come back used, damaged or incomplete may be refused or partly refunded.

Items we can't take back

• Items your pet has used, chewed, scratched or slept on, for hygiene reasons.
• Grooming, cleaning and litter products once opened.
• Final sale or clearance items marked as such on the product page.

These exceptions never apply to items that arrive damaged, defective or wrong.

Cancellations

We send orders to our fulfillment partner quickly so they ship sooner. If you need to cancel, email us as soon as possible. If the order hasn't been processed yet, we'll cancel it and refund you in full. Once it has been processed or shipped it can't be cancelled, but you can return it under this policy.

How refunds are paid

Approved refunds go back to your original payment method. We issue them within 5 business days of approving the refund (or receiving your return), and your bank may take another 5 to 10 business days to show it. We'll email you when the refund is issued.

Please talk to us first

If there's a problem with a charge or an order, contact us before opening a dispute with your bank. We can usually fix it faster, and we answer every message.

Delivery times and lost packages are covered in our Shipping Policy.